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City to Begin Replacing Water Meters

Submitted by the city of Wheaton 

The City’s Water Division soon will be replacing the majority of the 16,500 water meters within the City as part of its multi-year Water Meter Replacement Program.

The current water meters have been in service for 10-15 years and have reached the end of their useful lives. As water meters age, they often lose accuracy, resulting in incorrect billing and non-revenue water loss. The new meters, which have an expected 20-year battery life, will ensure accurate readings and billing.

The new water meters will operate the same as the old meters. All water meters in Wheaton currently have a wireless device that transmits the meter readings on a licensed radio frequency over a short distance to a handheld or mobile device. Readings are only transmitted once a month when a Water Division meter reader drives by each location to wirelessly collect data from each meter. This technology has improved the efficiency of the meter reading program.

This program is expected to take approximately 5 years to complete. When your water meter is set to be replaced, you will receive a letter from the City requesting a meter replacement appointment.

During this appointment, a Water Division customer service representative will visit your home to replace the water meter, free of charge. Each appointment takes about 30 minutes to complete, during which the water will be shut off for about 15 minutes.
Appointments may be scheduled between the hours of 7:30 a.m. and 4 p.m., Monday through Friday.

 

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