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Moving? - STAY AWAY from ELite Moving & Storage

WARNING - Elite Moving & Storage - WARNING - MUST READ - RUN THE OTHER WAY

 

I only wish I would have looked for another moving company. Might I suggest investigating with whom you are associated. Read all the review on this company as there are several out there, and most recently they are not good to put it mildly.

 

This company may be in violation of Fair and Ethical business practices, the Labor Law federal and State, Better Business and many more. Perhaps, prior to publically supporting or endorsing them a little investigative work is needed.

 

 

 

WARNING - Elite Moving & Storage - WARNING - MUST READ - RUN THE OTHER WAY

 

Our moving company, Elite Moving & Storage exaggerated their billing hours, failed to notify us of the packing materials form (no wonder they used shrink-wrap), damaged several pieces of our furniture, broke several glass items (glasses from our wedding, martini glasses that I've had for 12 years, 3 vases, juice cups, one crystal bowl) destroyed our TV stand (as all 4 legs were ripped off, the screws pulled right out of the sockets), did not reassemble multiple items that they moved (just found out that one as my large oak computer desk fell over on top of me last night), and not least of all damaged our new home. They left stains on the carpeting, gouges in the wood flooring, ripped the carpet from the seems that had just been stretched by the Seller of our home (less than 6 months ago), damaged the walls (in some places past the dry-walling, scratched our oak kitchen cabinets), and the list continues.

 

Being a mother to two infants under 2 is hard enough, now when I am still unpacking I continue to find more broken and damaged items...it never ends. I am left sitting on floor picking broken glass out of boxes, walking around the destroyed items as it is still in the shrink-wrap they placed it in. It took me FIVE emails asking the owner of this company for permission to move the damaged items from the common area of our home due to the safety hazard to my children, they FINALLY responded. So much for there care and concern and mission statement that they are all for Customer Satisfaction. That's the funny part is they didn't even bother to use padding on a lot of items (hmmm, wonder how they got damaged?) I wish we would have had a team to monitor them so we could have prevented all this from happening. See, we moved from a high-rise condo, so monitoring all three movers at this time time proved rather difficult.

 

There is no telling what the amount will be to all the items damaged, lost (because the inventory sheets are not accurate), destroyed. Not to mentioned that on their Inventory sheet it listed how many stickers they used as we placed our items in storage first and then they were moved to our new home AND GUESS WHAT, not all the items they listed on our inventory sheet have been accounted for, so who knows what I am missing.

 

I have attempted to resolve this situation with the company, but everyone that I dealt with failed to listen from the dispatcher (Marie), to Sales Rep (Ben) to the Owner (Ira), who was not even reading the emails that I was sending.

 

They are stating because my husband signed that it's over with. BUT as far as I am concern they breeched their own contract therefore making our signature null and void.

 

To ALL this is a WARNING - STAY AWAY FROM ELITE MOVING & STORAGE.

 

I have documentation and independent witnesses that I can provide along with a trail of emails and phone records.

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